Small Business Vision: Why Do You Do What You Do?

One of the most important statements you can make as a small business owner is to articulate your business vision and say why you do what you do.  A vision describes the fundamental purpose of your business, why it exists and what it is meant to do.  It is a moral statement that guides the decisions you will make along the way and will remain in place over the long term.   Here are a couple of examples: Amazon Vision Statement:  “Our vision is to be earth’s most customer centric company; to build a place where people can come to find …

Is Your Brand More Like Carnival or Royal Caribbean? 5 Ways To Tell.

Recently my family and I took a Caribbean cruise. We’re not new to cruising, in fact this was our seventh. But the first six were with Royal Caribbean so this was our first experience with the Carnival brand. I’ll save you the suspense and tell you that it will also be our last, but what I did find interesting was observing the vastly different strategy that each brand employs from its website, to customer service, to the ships themselves and their excursions. I wasn’t expecting the same standard on Carnival as I had previously experienced with Royal, but I wasn’t …

business lessons from european entrepreneurs

4 Key Business Lessons From European Entrepreneurs

I recently returned from a family vacation in Europe and having previously lived and worked extensively there I was once again struck by the distinct cultural differences in business from which American entrepreneurs could learn a thing or two when contemplating business change. And so I present 4 key business lessons from European entrepreneurs. Lesson 1 from the Italians: Be passionate about your customers. No one can deny that the Italians are a passionate people. One need only witness an animated mobile phone conversation complete with wild hand gestures, or the expressiveness of an Italian driver to know this is …