We are looking for a relationship-focused individual to join our team as a website creative manager. In this role, you will lead the creative conversation with clients on their website look and feel, prepare the creative brief, and coordinate with our web design and development team to ensure the timely and successful completion of the project that meets our client’s expectations. The responsibilities will include client email, chat, and Zoom communications. If you are a natural extrovert with experience implementing WordPress with Divi builder, and Shopify web projects, have an upbeat attitude, excellent communication skills in English, time management skills, can rally team members around client goals, plus you’re the right cultural fit for our company, then we’re willing to train you. It’s an incredible opportunity to learn and grow within a team of deep marketing consulting experts.
Your responsibilities will include:
- Ownership of the success of our website projects from kickoff to live, including management of client communications, creative direction, project management, and QA.
- Participate in the internal project kickoff call to transition client success responsibilities from our Digital Strategist.
- Lead the client website project kickoff call. Make sure we have all of the account access we need.
- Prepare the website creative brief according to our SOPs. Demonstrate a thorough understanding of design standards and trends, creativity, as well as mobile design and functionality of the WordPress Divi Builder and plugins, or Shopify themes and plugins, depending on the platform.
- Oversee the web designer and copywriter to ensure the design and copy meet the direction in the creative brief. Perform thorough QA prior to sharing with the client.
- Manage client feedback and changes until design signoff.
- Closely manage our agreed-upon scope and identify change requests. Work with our team to determine hours estimates for any change requests and provide them to Client Success for quoting.
- Oversee Marketing Analytics to create or update Google Analytics and Google Tag Manager and capture all tracking pixels for the developer to add to the website.
- Oversee Copywriting to create META data to share with the web team.
- In the case of the replacement of an existing website, create a Google Sheet with the old and new web URLs so the web team can keep them consistent or redirect them as needed.
- In the case of a Shopify website, create or manipulate a Google Sheet with product data for import. Use Shopify functionality following import to search and categorize products as needed.
- Purchase the hosting environment for the client in GoDaddy or similar.
- Once the project is turned over to the developer from design, manage the QA process to ensure the build matches the design.
- Schedule client meetings for web project review calls.
- Send weekly web project status reports.
- Call GoDaddy for their help with domain and account issues as needed.
- Work with clients for approval of software licenses we need to complete our work.
- For clients with live websites, lead the process of working with our web design, development, and copywriting teams to capture work estimates on change requests.
Who We Are:
ZenChange is a full-service marketing firm whose leadership blends decades of Fortune 500 consulting experience with helping thousands of small businesses and startups to succeed. Our team includes marketing strategists, web developers, writers, social media specialists, SEO experts, and graphic designers. We can handle everything from small monthly marketing services to becoming a client’s outsourced marketing department, complete with a CMO. Marketing is 50% art and 50% science, and the science half is growing. Everything we do is measured by reporting and analytics to assess the ROI of our client’s marketing investments. We can make businesses look beautiful online, but we also have the technical expertise to drive performance. People often ask about our name. Small business owners are typically super busy, and most relationships with marketing firms demand a lot of their time and energy. We try to offload what we can to make their marketing experience easy and “Zen”! We love what we do, and we treat our client’s business as if it was our own.
As a growing and vibrant firm, we provide a unique opportunity for you to chart your own course. Whether you have a love for podcasting, video, social media content creation, technology, or webinars, there is always room to creatively brainstorm on how you can help ZenChange and our clients grow using your talents.
Who You Are:
At your core, you are a people person with empathy and customer service experience. You understand how to calm clients who may become frustrated by technical situations they don’t fully understand. You thrive in a busy environment where each day is different. You’re great at prioritizing multiple, time-sensitive tasks and keeping track of many things simultaneously. You enjoy working as part of a team but are quite comfortable diving in to get tasks done on your own. You have a generally positive and upbeat outlook on life and thrive on the challenge rather than being frazzled by it. If someone says “impossible”, you say, “I bet I can find a way”. Your communication skills are exceptional in English, spoken and written. You’re a fun person to be around, and you’re looking for a challenging opportunity that can be a bit of a pressure cooker at times with all of the hundreds of activities and requests we have going on at any given time and our unwavering commitment to client service, but you’re excited to be part of a growing company and eager to learn from a very seasoned executive team.
You have a minimum of 3 years of web development experience and an associate or bachelor’s degree in an art-related field. To be successful in this role, you will need to have experience building websites.
You have extensive experience implementing WordPress web development projects using the Divi builder, as well as Shopify websites. You know enough about WordPress widgets, and Divi in particular, to incorporate that direction in a creative brief. You understand how to communicate with design team graphic artists, as well as technical development team members.
Job Type: Full-time – 30-40 hours per week, depending on your availability.
Work Remotely
Have a fully functional home office with a computer and consistent, high-speed internet
Marketing agency experience preferred.
Bilingual (Spanish/English) is a plus.
1099 contractor
Job Type: Full-time
Schedule:
- Monday to Friday 8:00-4:00 ET (we like you to start a little earlier for more overlap time with our developers)
Work Location: Remote