Online Review Management Service

1. Customers leave a review directly on your website, making it easy.
2. You can also use our app to easily ask for on site reviews by yourself and field staff using any mobile device.
3. ZenChange will push review requests to new customers after a predetermined period of time.
4. We will create social media posts and graphics for your newsletter requesting reviews.
5. Positive reviews are displayed on your website AND pushed out to Google+, Yelp, Facebook, Avvo or whatever channels are appropriate for your business.
6. Negative reviews are held internally to resolve with the customer BEFORE they feel compelled to review you publicly.
7. You receive email alerts and reports of your reviews.
8. Positive reviews can easily be shared on social media.

• ZenChange will install and configure the online review management tool on your website.  We’ll upload your current reviews giving you one central page for all testimonials.
• We’ll setup email alerts for you each time you receive a review.
• We’ll provide monthly reports of your progress.
• We’ll even work with you on innovative ways to get customers to leave you reviews, including training your team, and creating compelling graphics for your social media and newsletter.  We’ll work with you weekly to submit new customer review requests.
• We’ll prioritize the review channels according to your Local SEO listing opportunities (assuming you also use our Local SEO service).
• We mark-up your testimonials with Schema so that you stay on top of SEO best practices!

When customers check out your testimonials or reviews page they’ll be asked to submit their own review. We install our tool on your website and also provide access via any mobile device. We’ll add a “review us” 5-star image similar to the one you see on our website and use social media, email marketing and other techniques to drive traffic there.

Measure customer satisfaction with accurate reporting metrics including the Net Promoter Score that is then converted to a 5 star scale.

Take control of your online reputation! Instead of reacting after the fact to a negative review (or worse yet not noticing it was there in the first place), filter out negative reviews for direct action with clients and make things right BEFORE they feel compelled to post them online. Even well meaning clients who think rating you a 1 means that you’re a #1 business can be gently educated in the event that what they really meant to do was rate you a 10.