What Sets ZenChange Apart

Many marketing agencies can show you pretty pictures, but few can handle your marketing needs from end to end, including:

  • Comprehensive marketing & business strategy (and not just creative)
  • Market research
  • Web design that doesn’t demand a lot of your time to define structure, creative, images & content – we can handle it all with as much or little input as you can give
  • Copy writing (marketing writing) and content writing with creative and editorial oversight
  • Social media management
  • SEO
  • Online advertising (Google Adwords, Facebook Ads etc.)
  • Graphic design
  • The discipline of task management and the tools to support it
  • Analytics reports to assess results and provide input to marketing recommendations
  • Our 13-member team includes expertise in strategy, consulting, financial analysis, web design, graphic design, SEO, online advertising, social media management and writing copy that converts.
  • We love what we do and we’ll treat your business as if it was our own.

Our Vision

We believe that we are on this earth to empower the growth of companies who make a difference in the world.

Our Mission

  • We are committed to bringing best practices and innovative thinking to help small and medium sized enterprises to grow profitably.
  • The strategies we recommend are being used successfully in corporate boardrooms across America.  We take these Fortune 500 success secrets and tailor them for small business.
  • We strive to be a disruptor in the marketing industry.  You won’t see big retainer fees from us and wonder what you’re paying for.  We’re highly transparent and give you a “Chinese menu” approach to selecting the marketing and operational efficiency services you need to be successful.

Meet Our Leadership Team

Diane Moura, BCom., MBA
Diane Moura, BCom., MBAExecutive Partner
Diane leads our firm’s overall strategy and growth and provides executive oversight to our client relationships.

Diane is a passionate executive business consultant with 30 years of business and financial management experience from Corporate America to Small Business in the U.S., Canada, England, Australia and Latin America.  She has expertise in marketing, corporate planning, product management, CRM, sales, operations, customer service, credit and collections.  A thought leader with the versatility to set a compelling organizational vision and align with performers at all levels to guide execution, she moves easily from high level strategy to operational details.  She is an expert facilitator able to bridge the communication gap between diverse groups to ensure clarity and consensus and has personally facilitated over 100 workshops.  She has a proven track record in financial and cultural turnarounds and has successfully led sales teams to close high 8 figure deals.  She has managed teams up to 300 people and budgets to $20 million.  Diane speaks English, French and Portuguese.

Our Directors

Scott Hashisaki, BA
Scott Hashisaki, BASenior Digital Strategist
Scott’s background includes working at GoDaddy, Google and Facebook. Scott has been in Digital Marketing for over 15 years. He has been a keynote speaker at Social Media Examiner and has worked extensively in SEO, Website Design and Creative. Scott leads our digital strategy team and is deeply involved in identifying the right solutions to help our clients to grow. Scott has assisted over 17,000 businesses from startups to large corporations and works consistently to remain ahead of the curve in digital marketing. Scott holds a Bachelor of Business in Marketing from Arizona State University.
Kemari Howell
Kemari HowellCreative Director
Kemari oversees the creative for all of our writers and graphic designers who make bringing our clients’ brands to life online possible. She also leads our branding and web content writing projects and all things content related. Kemari is an intuitive writer, bestselling editor, namer, and publishing maven. Her personal credo is “words are my religion” and she truly lives it daily!

Our Senior Consultants

Beth Bandy, MBA
Beth Bandy, MBAMarketing Solutions
Beth is a social media relationship builder and networking expert. Her background includes health & wellness business growth, student enrollment growth in a university setting, data driven marketing, information technology and account management. Beth holds a BA in business and communications from Michigan State University and an MBA from University of Phoenix. Beth works with our clients to identify and manage solutions for business growth.
Drew Bhatt, MS, MBA
Drew Bhatt, MS, MBASenior Marketing Consultant
Drew manages market research, business planning and strategy projects for our clients. She has a background in non-profit growth via social giving, financial forecasting and budgeting, benchmarking, financial services, and a wide variety of small business startup growth plans. Drew holds a Bachelor of Business Administration, a Master of Science in Management Information Systems and an MBA from Drexel University.
Mark Tomaras
Mark TomarasPhotographer, Videographer and Producer
Mark Tomaras is an 18 year veteran photographer, videographer and producer with work on 5 continents under his belt. His work includes projects for brands such as Johnnie Walker, Smirnoff, Red Stripe, Ciroc, Royal Caribbean, Celebrity Cruises, Bacardi, Dewars, Watch You Want, E&J Gallo, City Of Chicago, and Firefly Mobile. A Chicago native, Mark has lived in East Asia, South America, and currently resides in Miami with his wife and young son.

Our Project Managers

Our project managers keep our projects running smoothly.  They work with our clients and team members to manage requests and make sure our tasks are completed on time.

Pamela Pelletier
Pamela PelletierZenChange Concierge
Pamela Pelletier is a Project Manager for Social Media, Website Development, and Content Creation projects, managing the completion of tasks and providing administrative support. Pamela has over 24 years of administrative experience, including Social Media Management, Project Management and Infusionsoft. She also has a background in alternative medicine.
Heather Gillespie, MSc
Heather Gillespie, MScMarketing Operations
Heather Gillespie is a Project Manager for Social Media, Website Development, and Content Creation projects, managing the completion of tasks and providing administrative support. Heather has a background in marketing lead generation, research and non profit fundraising. Heather holds a BA With Honors in International Relations and a Masters of Science in International Marketing from Edinburg Napier University.

Our Talented Team

Our leadership team and senior consultants are complemented by our talented writers, social media specialists, web developers and graphic designers who make everything we do possible.

Our Core Values

  1. A Promise Is A Promise – When we commit, we will deliver.  What we say, we do.  We expect the same of our suppliers, clients and partners.
  2. The Glass Is Half Full – Having a positive attitude is our choice.  While we’re human and we may have bad moments, we will always do our best to turn lemons into lemonade.
  3. Dig Deep – We will only make recommendations to a client when we have dug deep enough into their situation to make sure we understand.
  4. Respect – Life is too short to be taken advantage of.  We will treat all of our relationships with respect  and fairness and never seek to take advantage.  We expect the same.

What Comes With Every Package

  • We start with a video recorded on boarding call we use for training our writers so they can understand your business and imitate your “voice” in their writing.
  • A 6-month content calendar so we can plan ahead
  • All content is quality reviewed by a professional editor
  • We use software to verify original content
  • You will be assigned a concierge to oversee the timeliness of our tasks and be a quick point of contact in case you need to reach someone or need something while someone is in a meeting. You may reach her by phone or text and we will provide you a special email that will automatically open a task for her to manage so requests don’t fall through the cracks.
  • You will be given access to our client portal where we will track open action items, status and post reports. You may open tasks for us here as well.